If you’ve connected Garmin to Challenges by SportIn, but your steps aren’t showing up, follow these steps to resolve the issue.
1. Check If Garmin Connect Is Tracking Your Steps
Before troubleshooting SportIn, make sure Garmin Connect is correctly recording your steps.
• Open Garmin Connect on your phone.
• Check if today’s step count is updating.
• If Garmin Connect is not recording steps, sync your device manually by pulling down on the home screen.
2. Ensure Garmin Is Properly Linked to SportIn
• Open Challenges by SportIn and tap the lightning icon at the top.
• Check if Garmin is listed as a connected step provider.
• If it’s missing, reconnect Garmin by selecting it and logging in again.
3. Force a Manual Sync in Garmin Connect and Challenges
Steps sometimes take time to update. Try a manual sync:
• Open Garmin Connect.
• Tap on your Garmin device and select Sync Now.
• Wait a few minutes and check if your steps appear in SportIn.
4. Check Permissions for SportIn
Garmin may not be sharing data with SportIn if permissions were not granted.
• Log in to your Garmin account via a web browser.
• Navigate to Account Settings > Connected Apps.
• Find SportIn and ensure step data sharing is enabled.
5. Restart Your Devices
A quick restart can resolve background sync issues.
• Restart both your phone and Garmin device.
• Open Garmin Connect and check if steps are recorded.
• Open SportIn and refresh the app.
6. Update Your Apps
Ensure you are using the latest versions of all required apps.
• Update Garmin Connect and SportIn from the Google Play Store or App Store.
• Restart your phone after updating.
7. Reconnect Garmin to SportIn
If steps still aren’t syncing, try removing and reconnecting Garmin:
• Open Challenges by SportIn > Settings > Connected Apps.
• Remove Garmin and confirm disconnection.
• Tap the lightning icon, select Garmin, and log in again.
• Grant all required permissions and wait for the connection to refresh.
8. Devices With Multiple IDs Bug
Some devices are affected by a bug that creates multiple IDs, requiring a different Garmin connection link.
• If your steps still aren’t showing, please contact our support team to request a private connection link.
9. Contact Support
If none of these steps resolve the issue, reach out to SportIn Support for further assistance.
• Go to SportIn > Settings > Help
• Provide details about your issue, including your phone model, Garmin device, and any error messages.
Following these steps should help get your Garmin steps syncing properly with Challenges by SportIn. If the issue persists, don’t hesitate to reach out for support!